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Global Service Desk | Freshers Jobs | British Council Off Campus Drive 2023

Global Service Desk Jobs 2023

British Council Off-campus drive 2023 for Freshers & Experienced eligible aspirants can apply for this Private Job online ASAP. off-campus drive 2023, private jobs, freshers recruitment 2023, engineer jobs, jobs in chennai, jobs in India, job in chennai, freshers engineer jobs, jobs in chennai for freshers, jobs in chennai for freshers, technical jobs, jobs for freshers, job opening for fresher, freshers jobs, jobs, engineer jobs, bangalore job openings, job openings in bangalore, jobs for engineers, etc

About IndiGo:

IndiGo is India’s largest passenger airline with a market share of 57% as of August 2021. We primarily operate in India’s domestic air travel market as a low-cost carrier with a focus on our three pillars – offering low fares, being on time and delivering a courteous and hassle-free experience. IndiGo has become synonymous with being on time.

Since our inception in August 2006, we have grown from a carrier with one plane to a fleet of 274 aircraft today. A uniform fleet for each type of operation, high operational reliability and an award-winning service make us one of the most reliable airlines in the world.

IndiGo has a total destination count of 95 with 71 domestic destinations and 24 International. This includes Kanpur (KNU) which is now open for sale.

Private Job Vacancy Details:

Organisation: British Council

Job Category: Private Jobs

Post Name: Graduate Trainee

Job Location: Noida

Education Qualification for JTO jobs:

Private Jobs Eligibility Details: Applicants should be completed the following education criteria below are the educational qualifications to look for employment as declared by the IndiGo off-campus drive 2023

Eligibility Criteria:

Educational Qualification:

  • B.E/B.Tech/B.Sc

  • Freshers / Experienced

  • Basic Understanding Service Desk Operations,

  • Proficient in relevant computer applications( MS Office)

  • Knowledge of customer service principles and practices

  • Basic Understanding Service Desk Operations

  • Enthusiastic and keen to learn

  • Knowledge of customer service principles and practices

  • Good people and interpersonal skills

  • Good communication skills.

Check the Official Notification. Candidates should Check Experience and Discipline at detailed Advertisement

Main opportunities/challenges for this role

Accountabilities, responsibilities, and main duties:

  • Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service Now and telephone

  • Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.

  • Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.

  • Navigate meticulously to research on required information using available resources/applications.

  • Proactively identify and escalate priority issues to the contacts as per the escalation matrix.

  • Responsible for handling critical incidents.

  • Ensure adherence to individual/ team’s KPIs.

  • Update required tools (CRM etc.) to record every customer interaction promptly.

Jobs in India Eligibility Details:

Roles and Responsibilities

  • To deliver optimum customer service, take ownership in maintaining an excellent Technical and Customer Service experience.

Role context

The British Council Shared Service Centre (SSC) is establishing a Customer Contact Centre to serve all first-level enquires of British Council global customers. Senior Service Desk Technician will provide support to the Team Lead in achieving overall SLAs and customer services.

Information Security

  • Ensure and aware of the information security policies and comply with them

  • Ensures that the team complies to ISO 27001 and IGA related requirements

  • Send account opening requests effectively

  • Disable accounts immediately for leavers and Absconders /on long leaves

  • Provide security awareness and education to team

  • Manage Records to ensure compliance to Freedom of information act

  • Ensure incidents assigned to their Service Line are closed within SLAs

How to Apply for this indigo jobs in chennai

Interested and Eligible candidates can apply online asap

Official Notice Download:

About Company

We support peace and prosperity by building connections, understanding, and trust between people in the UK and countries worldwide. We uniquely combine the UK’s deep expertise in arts and culture, education, and the English language, our global presence and relationships in over 100 countries, our unparalleled access to young people and influencers and our creative sparkle. We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education, and to gain internationally recognized qualifications.

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