Jr. Customer Service Executive jobs 2021
TATA Communication Now hires an "Executive Position" in India. Freshers aspirants can apply for this Private Job online ASAP. any graduate jobs, engineer jobs, private jobs, engineering jobs, customer service executive jobs, customer care jobs, jobs in pune, jobs in India, jobs, freshers jobs, freshers jobs in india, jobs for freshers, job opening for fresher, job opportunities, jobs, freshers engineer jobs, pune job openings, off campus drive 2022 freshers job opening, business analyst, analyst jobs, data analyst jobs, etc
TATA - Pune:
The Hudson's Bay Company is a Canadian retail business group. A fur trading business for much of its existence, HBC now owns and operates retail stores in Canada and the United States. It had been a member of the International Association of Department Stores from 2001 to 2005.
Job Vacancy Details:
Organisation: TATA Communication
Job Category: Indian Private Jobs
Post Name: Customer Service Jobs
Job Location: Pune
Vacancy Details:
Technical Support, Change Management, Help Desk, Information Technology, Customer Service, Technology, Management
Education Qualification for these Customer Service jobs:
Private Jobs Eligibility Details: Applicants should be completed the following education criteria below are the educational qualifications to look for employment as declared by the TATA off-campus drive 2021
Any Degree
Job Description:
Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability.
Ensure efficient and effective technical customer service as per SLAs.
Manage Technical Support Center (helpdesk) and operations of escalation desk/tickets for all NOC and SOC issues.
Review L3/L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
This group of specialists provides technical expertise in assisting clients with installations, maintenance, upgrades and repairs for IP, Transport, Voice and Mobility, WLA ATMs.
Maintain quality standards to achieve optimal levels of operation and KPI targets. Provide last-mile support for service assurance of all business segments across TCL. Tracks and monitors network traffic and performance to ensure minimal interruption to transmission and/or network switches.
Ensure adequate monitoring of various network aspects panning across different services and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
Monitor vendor performance, particularly critical incidents, delayed cases, non-adherence to SLA, etc.
Lead implementation for any new network updates, Planned Activities and change Management. Corrects network and SOC problems effectively and in a timely manner.
Drive initiatives, industrialization, and efficiencies to network facilities for improvements (i.e. enhancements, updates, upgrades, new systems). Establishes tools and procedures to monitor network performance.
Assure platform and service availability to the customers, through least cost routing, thereby ensuring SLA compliance and QoS of the customer services.
Jobs in India Eligibility Details:
Job Role for these Customer service jobs 2021
Is able to apply broad knowledge of one area within Service Assurance or advanced knowledge of specific professional/operational practices. Checks for problems in existing systems and modifies work processes following defined procedures. The operational role is responsible for achieving day-to-day objectives. Works under direct supervision No prior work-related experience required Education: Graduate Experience: 0-2 years
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills Communication Skills
How to apply for these TATA Jobs in India
Interested and Eligible candidates can apply online asap
Official Notice Download: